The question
Hybrid working after the pandemic left the client’s catering and cleaning contracts sized for offices that were no longer full. Total cost of ownership had risen, and the contracts did not support the group’s net-zero commitment for Scope 3 emissions across its main European offices.
What we did
- A tender run end to end, scoring bids on price, operational flexibility and ESG maturity.
- Performance-based service levels that tie supplier pay to decarbonisation indicators, including food-waste reduction and local-sourcing thresholds.
- A move to a flexible dining model sized on building occupancy data across sites in several countries.
What changed
- Facilities costs down 12% in hard savings, with higher service specifications.
- Organic waste down 10%, contributing to the group’s Scope 3 reduction trajectory.
- Internal satisfaction scores up 15% after the introduction of healthier, more sustainable services.
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